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Colin Wooldridge

Logistics Performance Manager
Shop Direct

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Day 2

Friday, January 5th, 2018

09:30 CASE STUDY REVOLUTION: How to build a returns strategy that is both cost effective and meets customers needs

In this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in the supply chain. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers.

How to ensure efficient and cost-effective logistics for returns
How to find the balance between flexibility as to where and how customers can return their parcels without providing too many options
How to avoid failed returns and minimise cost on the supply chain