eTail Delivery 2016 (past event)
21 - 22 September, 2016
44 (0) 207.036.1366
View the Latest Edition of eTail Delivery
Day 1 - Driving value and innovation through optimised multi-channel operations
08:00 - 08:45 Registration & Welcome Coffee
08:45 - 08:50 Welcome Remarks
Richard Mill, Conference Director, eTail Delivery 2016
08:50 - 09:00 Chair’s Opening Address
09:00 - 09:20 KEYNOTE: ASDA's Innovation in Delivery - How to achieve cost-effective fulfillment that enhances the customer experience
Paul will be talking about Asda’s toyou parcel service, launched in Q4 2015 after a two year project. Asda connected it’s logistics and retail assets on a next generation systems platform to enable the retailer to offer third party pick up and drop off services across it’s multi format estate including its drive thru collection locations How to adapt your supply chain to meet the demands of the changing global and regional consumer landscape
- How to adapt your supply chain to meet the demands of the changing global and regional consumer landscape
- How to be more resilient and cost-effective in today's global marketplace
- How to keep pace and meet service expectations in the expanding world of e-commerce
- How to meet the needs of the empowered consumer
- How is supply chain overall influenced as a result of online sales and e-commerce?
09:20 - 09:40 CASE STUDY: Creating a free-delivery mobile-only supermarket
- What do consumers really want and how do we find out?
- Ultra precise home delivery with no waiting
- Managing hyper-growth
09:40 - 10:00 CASE STUDY: From dark stores to an unrivalled total delivery proposition: mapping the logistics transformation of the leading Dutch grocery retailer
The story of Ahold’s rise to become one of the biggest eCommerce players in the Netherlands is well documented. Perhaps lesser known is how the company’s back office has managed to transform its delivery proposition to keep pace with online sales growth. In this session, Patrick will give an insight into Ahold’s journey and offer lessons that you can apply in your own business.
- Our beginnings: the first dark stores
- How we expanded our delivery offerings
- What we learned from Ocado, Tesco, Alibaba and others
- Keeping pace with demand: what’s next?
10:00 - 10:40 PANEL DISCUSSION: What are the biggest fulfilment challenges retailers will face in the next 5 years?
Panellists will put forward their thoughts and experiences and you will then have the opportunity to pose questions and take part in interactive roundtable discussions to discuss the growing opportunities and threats posed by increasing customer demands. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!
- Can logistics networks keep pace with eCommerce growth?
- Perfecting last mile delivery: how can you build flexibility and cost-efficiency into your model?
- In what ways is cross-border trade expected to evolve?
- Brexit: what does it mean for retail fulfilment?
10:40 - 11:20 Networking Break & Refreshments
Don’t forget to sign up to the drill-down roundtable sessions or the Workshops and Masterclass as there are only limited places!
11:20 - 11:40 How to turn 48 hour delivery into 24
- Restructuring geographical scope & reach
- Negotiating with carriers to support last mile offering
- Examining internal barriers/cross functional structure
- How do we communicate strategy
11:40 - 12:00 Transforming end-to-end multichannel supply chain to improve customer service and frontline sales
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Developing successful strategy and operations for multichannel retail
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Implementing a lean transformation programme to enhance customer experience and productivity
12:00 - 13:00 Drill-down roundtables
Peter Ward CEO UKWA
Theodora Vanhaecke Torres Former Director of eCommerce Supply Chain at L'Occitane Independent
Mark Catley Business Development Director, UK & Ireland XPO Logistics
Mette Margrethe Poulsen Head of E-Commerce Logistics Dansk Supermarked A/S
Nick Fox Chief Operating Officer The Snugg
These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively.
Nick Fox, Chief Operating Officer, The Snugg
2) How to ensure your e-Commerce strategy doesn’t compete with your physical stores
Mette Margrethe Poulsen, Head of E-Commerce Logistics, Dansk Supermarked A/S
3) How to expand internationally while maintaining or even improving your SLA ?
Theodora Van Haecketorres, Digital Transformation Director, l’Occitane4) How do we create new channels for the new consumer?
Peter Ward, CEO, UKWA
5) How to combat seasonality pressures in your supply chain
Mark Catley, Business Development Director, UK & Ireland, XPO Logistics
Theodora Vanhaecke Torres
Former Director of eCommerce Supply Chain at L'OccitaneIndependent
13:00 - 14:00 Networking Lunch
Choose your afternoon track or sign up to one of the workshop or masterclass sessions – limited places available
TRACK A: Creating an agile and optimised supply chain
14:00 - 14:20 Effective end-to-end supply chain planning – what does success look like?-
How to overcome increased complexity in the value chain by re-evaluating your S&OP processes
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How to improve forecasting accuracy by adopting an integrated value chain
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How to transform your demand planning capacity to better integrate a collaborative network of manufacturers and suppliers
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How to create a greater tie between demand and supply to overcome your most critical supply chain challenges
TRACK B: Delivering Growth Through Cross Border Trade
14:00 - 14:20 CASE STUDY: Made by Made.com: How to easily scale up and expand across borders-
The made.com story
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How to keep your business future ready
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Identifying the best channels to market and defining the optimal network design to reach new customers
TRACK C: WORKSHOP: Advanced integrated planning and forecasting
14:00 - 14:20 SYNERGY WORKSHOP: How to identify and adopt new approaches to accurately forecast in a volatile and dynamic environment- How to manage inherent volatility to better forecast demand and achieve process excellence
- How to capture forecasts and strategic investments to improve demand planning processes
- How to adopt a value based planning approach to balance demand and supply volume
TRACK A: Creating an agile and optimised supply chain
14:20 - 14:40 CASE STUDY REVOLUTION: How to gain more transparency in your supply chain whilst managing logistics costsIn this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in the supply chain. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers Mette Margrethe Poulsen, Head of E-Commerce Logistics, Dansk Supermarked A/S
- How to effectively assess the whole value chain to see where optimal savings can be made
- How to establish common measurement standards to improve performance and increase reliability across stores and distribution centers
- How to refine your e-commerce
- Systems and supply chain strategy to reduce transportation and logistics costs
TRACK B: Challenging the traditional delivery model
14:20 - 14:40 Opportunities to enter the Chinese MarketTRACK C: WORKSHOP: Advanced integrated planning and forecasting
14:20 - 14:40 Track Continues
TRACK A: Creating an agile and optimised supply chain
14:40 - 15:00 TRACK A ContinuedTRACK B: Delivering Growth Through Cross Border Trade
14:40 - 15:00 CASE STUDY: How to set up a distribution strategy that delivers a consistent and cost effective global foot print-
How to develop your network and routes to maximise cross border efficiency
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Establishing and using warehouses, stores and fulfilling D2C to bring down delivery lead times
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How to keep costs down and increase efficiency when expanding cross border
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How to select the right partners, 3PLs and carriers that meet your delivery expectations in new markets
TRACK C: WORKSHOP: Advanced integrated planning and forecasting
14:40 - 15:00 TRACK C ContinuedTRACK A: Creating an agile and optimised supply chain
15:00 - 15:20 CASE STUDY: How to improve DCs to serve the “always on” customer: What are the practical mechanisms required?-
How to reduce lead times for customers and reconfigure your DC footprint to improve supply chain speed
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How to establish the right IT systems to compliment your customers needs
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How to push the boundaries of getting products to consumers in the fastest way possible
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How can you ensure employees happiness and motivation whilst implementing changes?
TRACK B: Delivering Growth Through Cross Border Trade
15:00 - 15:20 The role of EU Regulation in facilitating cross-border parcel delivery for SME retailers-
The needs of SME retailers in terms of cross-border delivery
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The economics of cross-border delivery
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Will market forces alone satisfy the needs of SMEs?
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Market-driven initiatives to improve inter-operability, quality and convenience of cross-border delivery
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The case for more regulatory oversight and greater price transparency
TRACK C: WORKSHOP: Advanced integrated planning and forecasting
15:00 - 15:20 TRACK C Continued15:20 - 15:50 Networking break and refreshments
TRACK A: Network optimisation and design
15:50 - 16:30 CASE STUDY REVOLUTION: How to optimise your network to improve your service levels and reduce overall distribution costsIn this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in the supply chain. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers
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How to identify available transport capacity and develop service policies to drive performance
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How to cope with transport intensive distribution lanes when the effects of international trade has lengthened the supply chain
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How to reconcile conflicting cost pressures and reduce operational logistics costs
TRACK B: Challenging the traditional delivery model
15:50 - 16:30 PANEL DISCUSSION: How can click and collect be taken to the next level to enhance the omni-channel experience and increase sales?Panellists will put forward their thoughts and experiences and you will then have the opportunity to pose questions and take part in interactive roundtable discussions to discuss the growing opportunities and threats posed by increasing customer demands. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!
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How to incorporate click & collect into your online offering
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How to ensure your delivery options are clear and meet customer expectations
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How can retailers get ahead by introducing click & collect services at travel hubs?
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Is click & collect here to stay or will the quality of the experience turn customers off?
TRACK A: Network optimisation and design
16:30 - 17:10 PANEL DISCUSSION: How can you work with your parcel network to help increase logistics efficiency?In this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in the supply chain. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers
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How can barcodes and traceability technology provide greater delivery transparency to both you and the customer?
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How are traditional parcel networks redesigning their value proposition in order to take advantage of e-commerce?
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How will changing global standards and regulation in track and trace affect cross border delivery?
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To what extent can alternative delivery locations such as lockers and drive-thru locations provide more flexible delivery options for consumers?
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How can you work with your parcel networks to set up a process that allows for night time deliveries?
TRACK B: Challenging the traditional delivery model
16:30 - 17:10 CASE STUDY REVOLUTION: Disconnecting the dots - How to rethink your delivery process by challenging traditional models- How to drive cost savings and process improvements across your delivery network
- How to optimise and innovate your last mile offering
- How to identify and leverage logistic opportunities to exceed customer expectations