eTail Delivery 2016 (past event)
21 - 22 September, 2016
44 (0) 207.036.1366
View the Latest Edition of eTail Delivery
Day 2
Registration & Welcome Coffee
08:00 - 09:00 Registration & Welcome CoffeeWomen in Supply Chain” Breakfast Briefing
08:00 - 09:00 “Women in Supply Chain” Breakfast Briefing- Opportunity for female supply chain leaders to network and discuss their future within the retail industry supply chain
- Learn from female executives how they made their way up the corporate ladder and moved into their current role
- Be inspired to create the career that you want, form mentor/mentee relationships, and honour the success of fellow women in the supply chain
Theodora Vanhaecke Torres
Former Director of eCommerce Supply Chain at L'OccitaneIndependent
09:00 - 09:10 Chair’s opening remarks
Theodora Vanhaecke Torres
Former Director of eCommerce Supply Chain at L'OccitaneIndependent
09:10 - 09:30 CASE STUDY: Transforming the Logistics Network of a Leading UK Retailer to Keep Pace with eCommerce Growth
John Lewis has been a leading retailer in the UK for over 150 years, yet the last ten has seen its biggest transformation from Department store to omni channel retailer. Learn from their experience of transforming their logistics network through the implementation of extensive warehouse automation.
- Driving the Adoption of an Omni-Channel Approach
- Changes to the business strategy over the last 10 years in line with the growth of eCommerce
- Adapting the supply chain strategy and maintaining flexibility
- Examining future challenges
09:30 - 10:10 CASE STUDY REVOLUTION: How to build a returns strategy that is both cost effective and meets customers needs
In this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in the supply chain. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers.
- How to ensure efficient and cost-effective logistics for returns
- How to find the balance between flexibility as to where and how customers can return their parcels without providing too many options
- How to avoid failed returns and minimise cost on the supply chain
10:10 - 10:30 OXFORD STYLE DEBATE: “To Free or Not to Free” - Is free delivery a sustainable strategy?
Fully engage with the most contentious and divisive issues currently facing your industry. Sit back and witness industry leading figures pitting themselves against each other in a battle to deliver the knockout argument. Will you reconsider your position? And will you walk away with a fresh mind-set and better prepared to take on this key conundrum?
- Discuss the merits of retailers offering a minimum order delivery charge as opposed to free delivery
- What are the impacts of free delivery on margins?
- Should you offer next day delivery or same day delivery?
10:30 - 11:30 Drill-down roundtables
These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively.
1) How to meet varied customer delivery requirements and remain cost competitive?
Ben Reardon, Group Project Director, William Jackson Food Group
2) How to create a streamlined and structured customer journey throughout delivery
Monica Gagliardi, Director of e-Commerce, OVS Company
3)How can you help the consumer make the right delivery method during online purchase?
Francis Nicholas, Group Head of e-Commerce, Nomad Foods Europe
4) What are the merits of outsourcing last mile delivery vs. Keeping it in house?
Stephan Spijkers, Operations Director, WestWing
5) How to meet demanding customer delivery expectations to drive revenue?
Hugo Jenkins, Head of Sales & Marketing, Stuart Delivery Ltd
11:30 - 12:00 Networking break and refreshments
Network with your peers!
12:00 - 12:20 PANEL DISCUSSION: How can you use packaging as a brand differentiator as part of your delivery proposition?
Panellists will put forward their thoughts and experiences and you will then have the opportunity to pose questions and take part in interactive roundtable discussions to discuss the growing opportunities and threats posed by increasing customer demands. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!
- How to use packaging as a tool to delight the customer
- How to enhance the customer experience with unique and beautiful packaging
- How to bringing a personalised touch to the online shopping experience
12:20 - 13:00 CASE STUDY REVOLUTION: Delivering your brand all the way to the customer’s doorstep – How to deliver a “wow” experience, in a cost competitive way
In this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in the supply chain. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers
- How to create brand differentiation as part of delivery
- How to replicate the in-store experience during delivery
- How to create a customer journey that exceeds customer expectations from your online offering
13:00 - 14:00 Networking Lunch
Choose your afternoon track or sign up to one of the workshop or masterclass sessions
14:00 - 14:40 CASE STUDY REVOLUTION: Last mile distribution challenges and counter strategies: How can efficient routing reduce costs, reduce empty runs and improve your carbon footprint?
In this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in the supply chain. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers.
TUM School of Management, Munich, Germany
- How to overcome your most important last-mile problems
- How to make flexibility your number one priority
- How to optimise your last mile plan to ensure customer satisfaction
Prof. Dr. Stefan Minner
Logistics and Supply Chain ManagementTUM School of Management, Munich, Germany
14:40 - 15:00 CASE STUDY: Transforming last mile delivery with connected cars – Volvo in Car Delivery
- Saving time for car owners and reducing missed deliveries for distribution companies
- Get a walk through of the customer journey from purchase, to delivery, to the trunk
- Understand the key value proposition for all stakeholders
15:00 - 15:20 CASE STUDY: What role should carriers play in strengthening your last mile offering in response to customer demand?
- How can carrier networks build in the right level of capacity to deal with unpredictable levels of demand
- How can carriers achieve standardisation across the industry to reach the optimal level of service
- How to create a network robust enough to cope with the anticipated 1.35 billion deliveries a year by 2018
15:20 - 16:00 CLOSING VISIONARY PANEL DISCUSSION: Disrupting traditional forms of delivery – what does the future hold?
Panellists will put forward their thoughts and experiences and you will then have the opportunity to pose questions and take part in interactive roundtable discussions to discuss the growing opportunities and threats posed by increasing customer demands. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!
TUM School of Management, Munich, Germany
Urb-It
-
What new delivery models will retailers focus on
-
Is Click and Collect here to stay?
-
How new technology can redefine traditional delivery models
Prof. Dr. Stefan Minner
Logistics and Supply Chain ManagementTUM School of Management, Munich, Germany
Mats Forsberg
CEOUrb-It