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Stephan Spijkers

Operations Director
WestWing

Check out the incredible speaker line-up to see who will be joining Stephan.

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Day 2

Friday, January 5th, 2018

10:30 Drill-down roundtables

These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively.

1) How to meet varied customer delivery requirements and remain cost competitive?
Ben Reardon, Group Project Director, William Jackson Food Group

2) How to create a streamlined and structured customer journey throughout delivery
Monica Gagliardi, Director of e-Commerce, OVS Company

3)How can you help the consumer make the right delivery method during online purchase?
Francis Nicholas, Group Head of e-Commerce, Nomad Foods Europe

4) What are the merits of outsourcing last mile delivery vs. Keeping it in house?
Stephan Spijkers, Operations Director, WestWing

5) How to meet demanding customer delivery expectations to drive revenue?
Hugo Jenkins, Head of Sales & Marketing, Stuart Delivery Ltd

12:00 PANEL DISCUSSION: How can you use packaging as a brand differentiator as part of your delivery proposition?

Panellists will put forward their thoughts and experiences and you will then have the opportunity to pose questions and take part in interactive roundtable discussions to discuss the growing opportunities and threats posed by increasing customer demands. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!

How to use packaging as a tool to delight the customer
How to enhance the customer experience with unique and beautiful packaging
How to bringing a personalised touch to the online shopping experience