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Stephen Richards

Director of Logistics for AO.de & AO.nl
AO

Stephen has been at AO.com for the last 9 years and has held a number of roles. He is currently Director of Business Expansion, expanding both their UK and international business. AO’s philosophy is built around the customer experience and their in-house logistics is a key component of delivering that moment of difference for AO’s customers.

Check out the incredible speaker line-up to see who will be joining Stephen.

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Day 2

Friday, January 5th, 2018

12:20 CASE STUDY REVOLUTION: Delivering your brand all the way to the customer’s doorstep – How to deliver a “wow” experience, in a cost competitive way

In this innovative and interactive format, spend 20 minutes hearing a best practice case study before being challenged to find solutions to some of the most prevalent challenges in the supply chain. Engage in small interactive roundtable discussions before each group presents its conclusions back to the audience. Take away different approaches to key challenges from your fellow industry peers

How to create brand differentiation as part of delivery
How to replicate the in-store experience during delivery
How to create a customer journey that exceeds customer expectations from your online offering