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Francis Nicholas

Group Head of e-Commerce
Nomad Foods Europe

Francis is the Group Head of eCommerce and Digital Sales for Iglo Group Ltd, responsible for unlocking the online opportunity across the wider Iglo organisation and markets. He is experienced across multiple retailers across multiple markets including FMCG and non-food categories.

Check out the incredible speaker line-up to see who will be joining Francis.

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Day 2

Friday, January 5th, 2018

10:10 OXFORD STYLE DEBATE: “To Free or Not to Free” - Is free delivery a sustainable strategy?

Fully engage with the most contentious and divisive issues currently facing your industry. Sit back and witness industry leading figures pitting themselves against each other in a battle to deliver the knockout argument. Will you reconsider your position? And will you walk away with a fresh mind-set and better prepared to take on this key conundrum?

Discuss the merits of retailers offering a minimum order delivery charge as opposed to free delivery
What are the impacts of free delivery on margins?
Should you offer next day delivery or same day delivery?

10:30 Drill-down roundtables

These informal subject-specific roundtables give you a unique opportunity to drill down into the details of an issue by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively.

1) How to meet varied customer delivery requirements and remain cost competitive?
Ben Reardon, Group Project Director, William Jackson Food Group

2) How to create a streamlined and structured customer journey throughout delivery
Monica Gagliardi, Director of e-Commerce, OVS Company

3)How can you help the consumer make the right delivery method during online purchase?
Francis Nicholas, Group Head of e-Commerce, Nomad Foods Europe

4) What are the merits of outsourcing last mile delivery vs. Keeping it in house?
Stephan Spijkers, Operations Director, WestWing

5) How to meet demanding customer delivery expectations to drive revenue?
Hugo Jenkins, Head of Sales & Marketing, Stuart Delivery Ltd

15:00 CASE STUDY: What role should carriers play in strengthening your last mile offering in response to customer demand?

How can carrier networks build in the right level of capacity to deal with unpredictable levels of demand
How can carriers achieve standardisation across the industry to reach the optimal level of service
How to create a network robust enough to cope with the anticipated 1.35 billion deliveries a year by 2018

15:20 CLOSING VISIONARY PANEL DISCUSSION: Disrupting traditional forms of delivery – what does the future hold?

Panellists will put forward their thoughts and experiences and you will then have the opportunity to pose questions and take part in interactive roundtable discussions to discuss the growing opportunities and threats posed by increasing customer demands. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!

What new delivery models will retailers focus on
Is Click and Collect here to stay?
How new technology can redefine traditional delivery models