Panellists will put forward their thoughts and experiences and you will then have the opportunity to pose questions and take part in interactive roundtable discussions to discuss the growing opportunities and threats posed by increasing customer demands. Take away different approaches to key challenges from your fellow industry peers and ask the experts what they think!

• How to incorporate click & collect into your online offering

• How to ensure your delivery options are clear and meet customer expectations

• How can retailers get ahead by introducing click & collect services at travel hubs?

• Is click & collect here to stay or will the quality of the experience turn customers off?